Policy

Platform Usage & AI Governance Policy

Includes

Acceptable Use Policy (AUP)
AI Usage & Data Handling Policy

Effective Date: 30th June 2026

Last Updated: 30th June 2026

1. Introduction

This Platform Usage & AI Governance Policy ("Policy") describes the acceptable use requirements, AI governance standards, and data handling practices applicable to all users of InstaDM ("InstaDM", "we", "our", or "us").

This Policy applies to all customers, administrators, employees, contractors, agencies, developers, and any person using our Services.

This Policy should be read together with our:

Terms of Service
Privacy Policy
Security Policy
Cookie Policy

PART I

Acceptable Use Policy

2. Purpose

Our goal is to provide a secure, reliable, and trustworthy automation platform.

Users must use InstaDM responsibly and in compliance with all applicable laws, platform policies, and this Policy.

3. Permitted Use

You may use InstaDM to:

Automate Instagram and Threads comment responses.
Automate direct messaging where supported.
Generate leads.
Route customer conversations.
Build customer engagement workflows.
Manage marketing campaigns.
Analyze engagement metrics.
Improve customer support.
Create AI-assisted responses.
Manage social media interactions.

All use must comply with applicable laws and the terms of connected platforms.

4. Prohibited Activities

You may not use InstaDM to:

Illegal Activities

Break any law.
Promote criminal activity.
Facilitate fraud.
Launder money.
Conduct phishing attacks.
Commit identity theft.
Circumvent legal restrictions.

Spam

You may not use InstaDM for:

Mass unsolicited messaging.
Spam comments.
Fake engagement.
Artificial follower generation.
Engagement manipulation.
Unwanted promotional messages.
Repetitive automated posting.

Harmful Content

Users must not distribute or promote:

Hate speech.
Terrorist content.
Child exploitation.
Violent threats.
Harassment.
Bullying.
Revenge content.
Defamatory material.
Illegal pornography.
Malware.
Pirated software.

Intellectual Property Violations

You may not:

Infringe copyrights.
Violate trademarks.
Copy protected content.
Misappropriate confidential information.
Upload content you do not own or have permission to use.

Platform Abuse

Users may not:

Reverse engineer the platform.
Bypass rate limits.
Attempt unauthorized access.
Probe security vulnerabilities.
Use bots against InstaDM.
Interfere with platform availability.
Abuse APIs.
Introduce malicious code.

Impersonation

You may not:

Pretend to be another person.
Misrepresent your organization.
Create deceptive accounts.
Mislead users regarding your identity.

5. Third-Party Platform Compliance

Because InstaDM integrates with platforms such as Instagram and Threads, users are responsible for complying with the policies of those services.

If a connected platform suspends, limits, or revokes API access, InstaDM is not responsible for resulting service interruptions.

6. Fair Usage

To maintain service quality, we may implement reasonable limits on:

API requests
AI generations
Automation frequency
Storage
Connected accounts
Message volume
File uploads

These limits may vary depending on your subscription plan.

7. Enforcement

If we believe a user has violated this Policy, we may:

Issue a warning.
Suspend specific features.
Temporarily restrict access.
Remove prohibited content.
Suspend the account.
Permanently terminate the account.
Report illegal activity to relevant authorities where required by law.

We reserve the right to act immediately where necessary to protect the platform or other users.

PART II

AI Usage & Data Handling Policy

8. Purpose

Artificial Intelligence is a core capability of InstaDM.

This Policy explains how AI features operate, how customer data is handled, and the responsibilities of users when using AI-powered functionality.

9. AI Features

Depending on your subscription, AI may assist with:

Comment responses
Message drafting
Customer support
Lead qualification
Workflow automation
Sentiment analysis
Content classification
Frequently asked questions
Suggested replies
Business insights

Features may change over time.

10. Human Responsibility

AI assists users but does not replace human judgment.

Customers remain responsible for:

Reviewing AI-generated content.
Verifying factual accuracy.
Ensuring compliance with applicable laws.
Monitoring automated conversations.
Correcting inaccurate responses.
Approving sensitive communications.

AI output should not be treated as professional legal, financial, medical, or regulatory advice.

11. Customer Data Processing

To provide AI-powered services, InstaDM may process:

Messages
Comments
Conversation history
User prompts
Uploaded documents
Workflow configurations
Business knowledge bases
AI instructions
Metadata

Processing is limited to delivering and improving the requested functionality.

12. AI Training

Unless explicitly stated in a separate agreement:

Customer-specific content is not used to train publicly available AI models.

We may use:

Aggregated analytics
Anonymous usage statistics
De-identified operational metrics

to improve platform performance without identifying individual customers.

13. AI Service Providers

Certain AI capabilities may rely on carefully selected third-party providers.

These providers are contractually required to:

Protect customer information.
Process data only as instructed.
Maintain appropriate security controls.
Comply with applicable privacy obligations.

14. Data Minimization

Our AI systems are designed to process only the information reasonably necessary to provide the requested functionality.

We encourage customers to avoid submitting unnecessary sensitive personal information through AI prompts whenever possible.

15. Confidential Information

Users should not intentionally submit:

Trade secrets belonging to third parties
Classified information
Stolen information
Illegal content
Sensitive credentials
Encryption keys
Passwords
Payment card numbers
Government-issued identity numbers

unless required for an approved business purpose and handled in accordance with applicable law.

16. AI Accuracy

Artificial intelligence may occasionally generate:

Incorrect information
Incomplete responses
Outdated content
Misinterpretations

Users should independently verify important information before relying on AI-generated output.

17. Ethical AI Principles

InstaDM is committed to responsible AI practices based on the following principles:

Transparency

We clearly identify AI-powered functionality where appropriate.

Privacy

Customer data is handled in accordance with our Privacy Policy.

Security

AI systems operate within our broader security framework.

Fairness

We seek to reduce unintended bias through ongoing evaluation and improvement.

Human Oversight

Customers remain in control of automated actions and AI-generated communications.

Continuous Improvement

We regularly review AI performance and update models and workflows to improve quality and reliability.

18. Misuse of AI

Users must not use AI features to:

Generate illegal content.
Produce fraudulent communications.
Impersonate individuals.
Spread misinformation knowingly.
Create malicious software.
Conduct phishing campaigns.
Harass or intimidate others.
Violate intellectual property rights.
Circumvent security controls.

Violations may result in immediate suspension or termination of access.

19. Reporting Concerns

If you identify suspected misuse of the platform or concerns related to AI-generated content, please contact:

Email: support@instadm.us

Website: https://instadm.us

20. Policy Updates

We may revise this Policy periodically to reflect:

Changes in our Services
Technological developments
AI capabilities
Legal requirements
Security improvements

Material updates will be published with a revised effective date.

Continued use of the Services constitutes acceptance of the updated Policy.