Policy

Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

Welcome to InstaDM ("InstaDM", "we", "our", or "us").

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, applications, APIs, products, and services (collectively, the "Services").

Your privacy is important to us. We are committed to handling your information responsibly and transparently while complying with applicable data protection laws.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information in the following ways.

Information You Provide

When you create an account or use our Services, you may provide:

Name
Email address
Business name
Phone number
Billing information
Account credentials
Customer support communications
Profile information
Marketing preferences

Information Connected Through Third-Party Platforms

If you connect your Instagram, Threads, or other supported social media accounts, we may collect information necessary to provide our Services, including:

Account identifiers
Public profile information
Comments
Messages authorized through platform permissions
Post information
Engagement metrics
Access tokens or authentication credentials provided through official platform APIs

We only access data that you authorize and that is permitted by the connected platform.

Automatically Collected Information

When you use our Services, we automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Language preferences
Time zone
Pages visited
Session duration
Clickstream data
Error logs
Usage analytics
Cookies and similar technologies

Payment Information

Payments are processed by trusted third-party payment providers.

InstaDM does not store complete credit card numbers or payment credentials on its own servers.

3. How We Use Your Information

We use your information to:

Create and manage your account
Provide our Services
Authenticate users
Connect social media accounts
Automate comment responses and messaging
Improve platform performance
Personalize your experience
Provide customer support
Process payments
Send transactional notifications
Send marketing communications with your consent
Detect fraud and abuse
Maintain platform security
Comply with legal obligations
Enforce our Terms of Service

4. AI Processing

Certain features of InstaDM use artificial intelligence to generate responses, automate workflows, classify messages, and improve customer interactions.

Information submitted through these features may be processed by AI systems operated by InstaDM or trusted AI service providers acting on our behalf.

We do not use your private content to train public AI models unless you have explicitly agreed to such use.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

Remember user preferences
Maintain secure sessions
Analyze website traffic
Improve functionality
Measure marketing effectiveness
Detect fraudulent activity

You can manage cookie preferences through your browser settings.

6. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Protection of legitimate business interests
Protection of vital interests where required by law

7. How We Share Information

We do not sell your personal information.

We may share information with:

Cloud infrastructure providers
Payment processors
Analytics providers
Customer support providers
AI service providers
Security monitoring providers
Email delivery providers
Legal authorities when required by law
Professional advisors such as auditors or legal counsel

All third-party providers are required to protect your information and use it only for authorized purposes.

8. International Data Transfers

Your information may be processed or stored in countries other than your own.

Where required, we implement appropriate safeguards for international data transfers, including contractual protections and other legally recognized transfer mechanisms.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our Services
Meet contractual obligations
Resolve disputes
Enforce agreements
Maintain security
Comply with legal requirements

When information is no longer required, it is securely deleted or anonymized.

10. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your information, including:

HTTPS encryption
Encryption in transit
Encryption at rest where appropriate
Role-based access controls
Secure authentication
Infrastructure monitoring
Security logging
Backup procedures
Vulnerability management
Regular software updates

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Restrict certain processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with your local supervisory authority

To exercise these rights, contact us using the information provided below.

12. Marketing Communications

You may unsubscribe from promotional emails at any time by:

Clicking the unsubscribe link in our emails
Updating your account preferences
Contacting our support team

You will continue to receive essential service-related communications.

13. Children's Privacy

Our Services are not intended for individuals under the age of 13, or the minimum legal age required in your jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Third-Party Services

Our Services may contain links to third-party websites or integrate with external platforms.

We are not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of those providers before sharing information.

15. Compliance

We strive to comply with applicable privacy laws, including, where applicable:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA), as amended
UK GDPR
Other applicable data protection laws based on customer location

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, legal requirements, or business practices.

Material changes will be posted on this page with an updated effective date.

Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us.

InstaDM

Website: https://instadm.us

Email: support@instadm.us

Security Contact: support@instadm.us